Anonymous
map-marker Eagle Mountain, Utah

Car Loan Options

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Needed a car, went in trying to get $12,000 financing..told them my monthly limit for a car payment was $250-$300 a month..came back with 60 months $426/monthly payment. Which at 60 months would have equaled $13,000 interestactually doubling the loan I was initially trying to get in the first place. I know I have bad credit..but when I have some money for a down payment on a vehicle next month, I will take my business elsewhere.
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User's recommendation: Don’t recommend

Anonymous

I had Bad Experiences from buying from low book sales

They treated me like criminals by put alarming in the car I bought from them. They did not get me my car's registration on time. My car's temporary license plate expired on 1/30/2021, and I did not get the plate until now. I just parked the car at my apartment. I would not recommend my friends to buy from them.!
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Loss:
$2000

Preferred solution: Let the company propose a solution

User's recommendation: I would not recommend them to future customers at all

Marc S Fbk

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Verified Reviewer
| map-marker Salt Lake City, Utah

Do not do thorough inspection before selling cars

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I will never ever recommend low book sales to anyone ever. They sold me a piece of *** that I've had nothing but problems with since I bought it. After spending 3000 on a down payment, the battery kept dying. Had it replaced 3 times come to find out the instrument cluster was bad. It needed to be replaced, I called the service department and they would not help or replace at all. I asked if they checked the battery during their inspection and he said since it started up they didn't. If they would have they would have notice the constant draw on the battery and I could have avoided the constant headache.
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Loss:
$12
Cons:
  • Financing
  • Vehicle was misrepresented
  • Service quality

Preferred solution: Full refund

User's recommendation: Do not buy from Low Book Sales. They are crooks and will screw you over. They do not do thorough inspections on the cars they sale and do not stand behind their cars.avoid at all cost.

Michelle B Lrj
map-marker Salt Lake City, Utah

This place sucks!!

Basically they led us to believe that the loan for my son was approved. After a month if driving the car they said that because his job was seasonal he was not approved and had to turn the cart back in. Then they had the nerve to charge him 59 cents a mile that he drove it sho he only got 350 back if his 1000 dollar down payment. They are total scammers!!
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Loss:
$300
Pros:
  • Sales people are nice
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Price reduction

1 comment
Guest

Total *** bags

Michelle B Lrj
map-marker Rock Hall, Maryland

This place sucks!!

Basically they led us to believe that the loan for my son was approved. After a month if driving the car they said that because his job was seasonal he was not approved and had to turn the cart back in. Then they had the nerve to charge him 59 cents a mile that he drove it sho he only got 350 back if his 1000 dollar down payment. They are total scammers!!
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Anonymous
map-marker Salt Lake City, Utah

Incompetent

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Low Book Sales - Incompetent
Low Book Sales - Incompetent - Image 2
I bought 2 vehicles from low book. Experience was mediocre. I took my vehicle for a radiator replacement in December 2018 because I had a 100 dollar credit. I thought I would be taken care of but I thought wrong.... today is March 30 2019 and I am regretting my decision for repairs from low book. My vehicle had to go to a shop again for a oil pressure replacement sensor at another mechanic shop. We took off the bottom covers and bolts came dropping out. The cover was holding up the radiator along with a bungee cord. Very disappointed at the service. I'm sure they can do excellent oil changes, but not sure amount any serious repairs.... if you pay lowbook service price, I guess your gonna get low book service.... I will never recommend low book to any one else ever again....
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Mannish T
map-marker Salt Lake City, Utah

Oil change and break check

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I went to do my oil change and they said I cannot do that because my warranty is expired. I paid almost 18000 for 2015 Hyundai Elantra which already had almost 30000 miles on it. I told them i am first buyer even though they gave me very high price and I trusted them thinking it was the good price I get. If you charge that much money at least try to give oil change and maintenance for free for couple of years. Angry
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Reason of review:
Pricing issue
Kahlen Kib

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Verified Reviewer
| map-marker Las Vegas, Nevada

Scam artists

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We purchased our vehicle a little over 2 years ago in Las Vegas and they lied about having free oil changes and now we're having oil problems and also it doesn't have the hundred thousand mile warranty they said it did. And then they left Las Vegas. they ran
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Reason of review:
Not as described/ advertised
Anonymous

Empty promeses

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This company sold me a car telling me about the lowjack system after car is payed off they will remove it, that was a line of crap, sure they will after they charge you for it, they used to be in vegas i believe they was ran out of town. Btw in home fibacing, they own it. Dont wsist your time
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Reason of review:
Poor customer service
Anonymous

I bought a car from them only to find out most of the parts.

I had to replace the clutch 3xs. The first time the bolt was broken. I left the car in a Smiths parking lot and called them up to come and pick it up.
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Reason of review:
Bad quality
Anonymous
map-marker Lindon, Utah

This is the used car salsemen of infamy! Run away!

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When I went in to Low Book Sales in Lindon Utah I should have known I was in for trouble when everyone I looked at in the service dept to sales looked like they had been kicked in the stomach. I was looking at a low buck car to use to commute to the ski area and back. I was assured the car ran on two occasions. The ad (which they took down immediately)Said the car had only one key. Told them I'd be driving 3 hours to get there so they set an appointment for me. I got there and the car had no key! They told me they could get a key but it would take 3 or 4 days! I was upset but told them lets get the paperwork done. Oh it will be an extra $500 for doc fees. It was too much at that point. THIS IS THE USED CAR SALESMEN OF INFAMY! RUN AWAY!
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Pros:
  • Advertised price
Cons:
  • Vehicle was misrepresented
Reason of review:
Poor customer service
2 comments
Josalyn Boh

Well.... there used car salesman!

Rules of buying a used car from a used car lot....

Rule 1: They all lie.

Rule 2: If in doubt, see rule # 1.

Guest
reply icon Replying to comment of Josalyn Boh

*they're

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Kent Drp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lindon, Utah

Sales was great but service SUCKS!

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Paid for repairs on a car we were buying. Within a week we find out the oil wasn't ever changed. Shortly there after the check engine light starts blinking when we're just driving around. Within the first month, where we are at now, we find out most of the repairs weren't done and they used the wrong brand of spark plugs. Advertisement said certified but when we were doing paperwork they claimed it wasn't. They didn't even detail between the seats. Went it to have a tire repaired from a screw in it. Never noticed the screw and tried to sell me 4 new tires. If you do buy from them get a certified used car and do not allow their service department to do anything on the car.
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Loss:
$750
Pros:
  • Our sales guy danny
Cons:
  • Service department
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

Anonymous

Low Book Sales Customer Care Review

Lied to us about the condition of the engine. I will NEVER buy from them again and i am telling everyone i can about my experince with "Low Book Sales". ***!!
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Reason of review:
Poor customer service
Jatniel Rgu

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Verified Reviewer
| map-marker Las Vegas, Nevada

Horrible Liars and scammers!

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Updated by user Jul 19, 2016

I didn't even mention the hundreds of dollars I spent on cabs for the 3 weeks I didn't have a car. John Martin the Manager there is probably the grossest, vulgar human iI have ever met. I am not sure how he even is allowed to work in customer service.

Original review Jul 19, 2016
If there was anything less than one start I would choose that. Literally, the worst car buying and experience I have ever had in my entire life. They scammed me, They sold me a vehicle that needed repairs beyond my knowledge, I didn't get the car for 2 weeks after and the day I did get it broke down and needed to be towed. The second time they said they fixed it I picked it up and it broke down within 30 min and had to be towed AGAIN. Two days later I called to ask about my car and the dealership in Vegas shut down and my car was gone!! I tried to get my down payment back and they charged me for the towing of their vehicle that broke down. I AM definitely taking legal action and I didn't even mention my cab fees for the two weeks I was out of a car. No one has called or returned my emails. I still had belongings in the car as well. NEVER GO HERE
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Loss:
$1400
Cons:
  • Dammaged cars
  • Service quality
  • Lack of details
Reason of review:
Bad quality

Preferred solution: Full refund

Manuella Lmt

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Verified Reviewer
| map-marker Salt Lake City, Utah

Welcome to the Low Book Family!! ha, Right

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Updated by user Feb 05, 2016

Just to prove a point, if you look at any review website such as this one Low Book Sales is in the top 10 worst companies...the possitive review on Google and other sites are done by a team of propegandists if you will writting that ***... there reviews go from 1 or 2...

Original review Jan 21, 2016
I recently wrote a review about Low Book Sales, it was not very positive the say the least. Anthony Dumas (GM) asked me to please take down my review to which I kindly and respectfully said, "no". They have a big fat baby named Luke trying to take down my review because of it's relevance. Ha good luck...here's the original review in it's entirety, notice that if you look up Low Book Sales on google you will not be able to find my review anywhere...Makes me wonder how many other bad reviews they have managed to cover-up? Interesting...

I worked for Low Book Sales for a little under 4 years. I was hired to a company that believed in family and would great every customer that purchased a car by welcoming them to the Low Book Family. For over two years I was a "Top" producer and made excellent money. In November 2014 upper management decided to change the pay plan and policies that made Low Book Sales what it was. One by one I watched sales person after sales person jump ship to other dealerships. I stayed, wanting to believe in the company I was at the time so loyal to. I was offered a position as a floor manager that later I realized was a desperate attempt to keep me on the sales floor. It didn't even pay me any extra money it just added to my work load. I was consistently top three on the sales chart for 3 years or more and was never, not once considered for promotion. I watched at least 4 people get promoted within there first 2 years and was never considered. I am an educated business man, who up to the point of working for Low Book Sales had always owned and operated my own business. I was recently let go do to some personal issues conflicting with my job. After almost 4 years of slaving for Low Book Sales my wife and I were having marital problems and separated for the first time ever.
My opinion is there is no Low Book Family, the heart and soul that was Low Book Sales died when they decided there employees aren't important or valuable. The company I was hired on to work for was unique. The company they are now is pathetic, the managers and upper management minus a few are very selfish and dont care about the employees under them. Being someone who has been such an advocate for this company for so long, I'm saying go anywhere but Low Book Sales. Don't fall for the BS they show when they show there "flip-chart". I stopped in to get my final check (which took them 3 weeks to figure out) and was told by Cam Bennee (GSM) and my former boss that because of this review I am no longer welcome at the Low Book Sales. I have sold hundreds of cars and spent 3+ years of dedicated service there. Also I have bought 3 cars and spent thousands of dollars in the service dept, and that's how I'm thanked. Cam Bennee and the rest of the Curupt Managers at Low Book should learn what it is to "value an employee". Without those "pee-on" sales guys, you don't have a job or business to manage. I hate to say it, but this place is going downhill and fast. Thanks Cam for making the decision to not go down with your sinking ship for me.
To my customers, I love you all. First of all thank you for helping me provide for my family for the last few years. I'll let you know where I land so you can get a hold of me to help in the future. It wasn't Low Book that gave you the amazing customer service, it was me , my passion, care for you and your family. I'm happy to continue to do so. I just got told by Cam Bennee the GSM and my former boss that because of this review I am no longer welcome at the Low Book Sales of SL store. I have sold hundreds of cars and spent 3+ years of dedicated service there, and that's how I'm thanked. Also it has taken them almost 3 weeks to get me a final check. Cam and the rest of the Managers at Low Book should learn what it is to "value an employee". I lined your pocket for years Cam and all I get is hatred from you. You are totally unprofessional and pathetic, hope you get some training to learn how a real manager acts. Please people, go somewhere, really anywhere else to buy a car. This place is going downhill and fast. Have a great day...
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Reason of review:
Doesn
5 comments
Guest

Sounds like a typical drug addict... Blame everyone else for his problems

Guest

This is not a customer review this sounds like an HR complaint or something other please remove this as it is not a customer report."

Guest

You fail to mention that you were caught lying in a pretty much habitual manner... You fail to mention that management bent over backwards to accommodate your issues in your life, and that you abused their generosity to the point that there really was no other choice.

You fail to mention that you actually did decide to "Jump Ship" with everyone else, and decided that was a bad move and came back. You fail to mention that it was your actions, your choices that led to this inevitability.

While it is true that you bought 3 personal vehicles from Low Book, you failed to mention that two of those went repo through their own lender, after they had done a favor for you by agreeing to do those loans... While it is true that you have spent thousands of dollars in the service department, you fail to mention that you have an outstanding service bill that you have had for months, which led to you not being paid immediately upon termination, your debt needed to be settled first, and that paying your service bills was like pulling teeth...

In regards to the personal issues in your life, you fail to mention that had you never cheated on your wife, your personal problems would not have spiraled out of control, and would not have affected your work in the manner that they did. I do remember your heartfelt outpouring to the entire team of how you were sorry that your personal issues were affecting the team, and a mere week later, you were back into the same pattern.

Manuella Lmt
reply icon Replying to comment of Guest-1098682

Huh, I wonder who this is...Cam Bennee maybe. Anonymous...lol I'm not saying I was the perfect employee, there were times I was close and you didn't give a ***.

So at the end it was hard to care because it was so apparent that you and everyone else in a managers seat didn't. Couple corrections, if I may?

1. I have bought 3 cars from Low Book Sales a 1996 Ford Bronco, 1996 Corvette, and 1997 Jeep Grand Cherokee. The bronco was never financed and was sold by me.

The Corvette was financed by Prime Acceptance Corp. And was repossessed after Low Book Sales changed the pay plan the first time and I no longer could afford a 3rd car payment. I lost 25% of my income. Oh I heard you just dropped the salesman pay yet again, way to really show your employees you care by taking there bonuses away from them, really nice.

And then finally the Jeep I am still driving today.

I haven't had any issues with the shop, and would never talk any cap on them at all. BTW, I was the only employee the shop worked with and knew would pay of they floated me. Ask Mel or Jimmy smart ***, they floated me on bills all the time because I was good for it...

All that personal stuff you brought up, that's just petty. I have not nor will I BrIng up personal or damaging information.

That's childish, what are you 2 years old? Maybe if you, the managers of Low Book could grow up and stay off of youtube in the tower maybe things would be different.

I really like the Way you're having your brainwashed, brown nosing faget employees write all this ***. Read any other non-employee review online. Low Book Sales sucks and everybody knows it.

They are the bottom feeders of our prestigious industry.

Facts are facts and *** stinks to high heaven...hey so does Low Book. Just stand outside by the drains...lol

Guest

What ever ***, you lost controls of your life stop blaming your problems on other people and start taking acountability for your life, ***

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Anonymous
map-marker Pinedale, California

Low Book Sales Ford Car Review from Pinedale, California

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Run away don't look back!!!! Lies lies lies, *** vehicles. I purchased a car in April 2016 from Evan in lv.A week after I got the car, I brought it in for service and asked for either a different car, or my money back. No was my answer. So the 7 day rule...b.s. the loaner car b.s. so I brought the car back 3 times they kept it 3 days, then a few days later, my compressor blew up and my car was in the shop a month. They had the nerve to charge me 100 deductible. I picked the car up yesterday... Guess where I am today!!!! Back at the shop. Save yourself a headache.... go up the street to a different dealership.
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Reason of review:
Bad quality

About

Summary

Low Book Sales is a car dealer company. It is headquartered in Salt Lake City, UT. The company buys and sells new and used cars of such brands as Chevrolet, Ford, and GMC. The company also provides auto repair services, and auto spare parts. The company also provides its clients with automotive credits and loans. Although it does not deal with customers with bad credit history. The company enjoys positive reputation among the clients for low interest rates, timely car shipping and good customer care. Low Book Sales does not yet have an extended network. There are only four locations in Utah.

Low Book Sales reviews and complaints

Low Book Sales is ranked 870 out of 3236 in Dealers category

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